Returns

We will gladly issue a full refund for any unwanted merchandise that is returned to us within 30 days of purchase. All items must be in resaleable condition and in the original undamaged packaging

Please send returns to:

Thamesmead
Unit 4
The Interchange
Wested Lane
Swanley
BR8 8TE

Or contact the Customer Experience Team on:

Telephone: 0207 639 0348

Email: cx@thamesmeadonline.com

If your order has incorrect quantities or missing items please notify us within 3 working days of receipt of the order and we will rectify the situation.

If your order is damaged or defective please call our customer service team who will advise you on the course of action, this will usually involve returning the goods to us and we will issue a credit note.